Overview

CaseGen.ai is an AI-powered intake and receptionist service for law firms. Its AI agents answer calls at any hour, take full intakes, follow up with prospects and keep cases moving, so that firm staff can focus on legal work. The company says it is backed by MAF Legal.

The AI team

CaseGen presents its agents as named team members. Justina, the intake manager, answers every call around the clock, including after hours, at weekends and during busy workdays. She takes full intakes, handles calls from existing clients, filters out spam and transfers high-value cases to your team in real time. Justin handles intake outreach: he follows up on incomplete intakes, collects key case details and can call leads directly to finish the intake. Maya, the medical coordinator, follows up with medical providers and clients, tracks treatment progress and keeps personal injury firms updated on each client's care. Sample call recordings are on the site.

Receptionist features

The 24/7 legal receptionist answers every inbound call instantly, blocks unwanted calls and handles existing client calls. Persistent follow-up chases potential clients who did not sign right away. Smart intake handling flags high-value leads and alerts you for live transfer, and if you are unavailable it captures the critical details so the opportunity is not lost. Treatment follow-up checks in with providers on medical status.

Practice areas

CaseGen lists business, criminal, employment, family, immigration, lemon law, personal injury, real estate and workers' compensation law.

Languages and integrations

The service supports many languages, including Spanish, Arabic, Mandarin, Hindi, Korean, Vietnamese, Russian, Portuguese, French, German and others, which matters for firms serving diverse communities. It integrates with Clio, Filevine, Lawmatics, 8am, Google Sheets and Zapier.

Pricing

There is a pricing page, and firms can book a call to get started.

Who it suits

It suits small and mid-size law firms, especially personal injury practices, that lose potential clients to missed calls or slow follow-up.

Things to consider

Check your bar's rules on non-lawyer intake, solicitation and follow-up calls, and make sure the AI never gives legal advice or creates the impression of an attorney-client relationship. Callers should know they are speaking to an AI where disclosure is required. Medical information is sensitive, so review how CaseGen stores and protects it.