TopAgent

TopAgent is an AI‑driven messaging assistant that lives inside the TopMessage platform, which supports both SMS and WhatsApp for business communication. You start by typing a plain‑language description of what you want to achieve, such as “run a promotion for new customers” or “send appointment reminders for next week.” The agent interprets that text, asks follow‑up questions if any details are missing, and then proceeds to the next steps without requiring you to adjust technical settings.

The workflow is divided into three practical stages. In the first stage, “Tell,” you provide the goal and any optional context, like a product name or a date range. TopAgent uses that input to locate the relevant contacts in your CRM or imported list, applying its built‑in segmentation logic. In the second stage, “Send,” the agent drafts a personalized message for each segment, inserts merge fields such as the recipient's name or appointment time, and schedules the send across both SMS and WhatsApp channels. All outbound messages appear in a shared inbox where replies from either channel are collected, allowing a single team to manage conversations without switching tools. In the third stage, “Improve,” the AI reviews delivery reports, click‑through rates and reply patterns, then presents a short list of suggested actions, like following up with non‑responders or adjusting the send time for a higher open rate.

TopAgent is positioned for marketing, sales, customer support and operations teams that need to run campaigns, send verification codes or handle routine inquiries at scale. It is especially useful for users who prefer natural‑language commands over manual list building and template editing. The tool integrates with HubSpot, Salesforce and other popular CRMs, and it connects to no‑code automation platforms such as Zapier, Make and Power Automate, so existing contact data can stay synchronized. Developers can also call the REST API or set up webhooks to trigger messages from custom applications. Typical inputs include the goal description, any required dates or product details, and the source of contacts; typical outputs are segmented contact lists, drafted message drafts, sent‑message logs, and AI‑generated performance insights.

The platform is self‑service, meaning you can create an account and begin messaging within minutes, without a setup call.